Effective Marketing Solutions
A dashboard that saves your time with all the statistics visible at one platform. Check the available DID number list , Daily statistics of all calls made by agents, Status of individual agents who are available, A number of calls you have missed, Trace the running call and path it follows and many more.
Get deep insights of your call centre
Get deep insights of your call centre. For example, how many calls missed, forwarded, behaviour of agents, how much time wasted due to agent's delayed response.
You can even rate agents by their performance.
You can even rate agents by their performance.
Resources in real time
Dig deep in your Queues and find out where do you need to redirect
your resources in real time. You can create multiple queues
and manage your IVRs accordingly
your resources in real time. You can create multiple queues
and manage your IVRs accordingly
Powerful Analytics Dashboard
You can create Custom Dashboards and decide how you want to see reports.
Anything that you want on one page can be put
together using Custom Dashboards
Anything that you want on one page can be put
together using Custom Dashboards
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